COVID-19 - Corona Virus Helpful Information/Webinars/Websites

Posted By: Jennifer S. Galbreath Community , Member Benefits ,


As you know, the U.S. Centers for Disease Control and Prevention (CDC), at the direction of the President, filed an order in the Federal Register yesterday to temporarily halt residential evictions to prevent the further spread of COVID-19. National Apartment Association (NAA) members should prepare for the order to go into effect this Friday, September 4. It will bar evictions of renters in residential housing until December 31, 2020.
Here is what you need to know about the order:
• It applies to virtually all rental housing providers and prohibits any eviction action to remove a renter from their housing during the covered period, so long as the renter provides the required declaration to their housing provider.
• The order does not prevent evictions based on the lawful reasons articulated in the order, other than nonpayment of rent.
• Outstanding balances will become due when the moratorium ends and housing providers may charge late fees or other penalties for nonpayment of rent.
• To be eligible for the order’s protections, a renter must provide a declaration under penalty of perjury to their housing provider (an example form is contained in the order) indicating the following:
o The individual has used best efforts to obtain rental assistance;
o The individual expects to earn no more than $99,000 (no more than $198,000 when filing jointly); was not required to report income in 2019 to the IRS; or received a stimulus check pursuant to the CARES Act;
o The individual is unable to pay their full rent due to a number of factors that remain unconnected to COVID-19;
o The individual is using best efforts to make timely partial payments; and
o Eviction would likely render the individual homeless or force the individual to move into and live in close quarters in a new congregate or shared living setting because the individual has no other available housing options.
• Any person or organization that violates the order may be subject to up to $500,000 in fines per violation and/or jail time. Enhanced penalties apply if the violation resulted in death, at the discretion of the U.S. Department of Justice.
• Jurisdictions that have an eviction moratorium providing the same or greater level of public-health protection than the CDC order are exempt from its requirements.
We understand NAA members are deeply concerned about the Administration’s actions, and the complexity of the language in the CDC’s order will amplify the strain of operating rental housing and sustaining your businesses during these difficult times. NAA is developing operational guidance to assist members in following the requirements of the order.
NAA is also conferring with legal counsel to understand the enforceability of this measure, how it will interact with existing federal, state and local requirements and a number of other ambiguities in the text, such as whether the order applies to eviction filings or is limited to the physical removal of residents. Other outstanding issues include whether housing providers may require proof to support the resident’s declaration; if the declaration applies as an affirmative defense to an eviction action; and how these requirements apply to holdover tenancies, non-renewals and termination notices. Adding another layer of concern, we realize there may be vastly different interpretations of the language by individual judges. Without clear guidance from the courts, these issues will be adjudicated on a case-by-case basis.
Finally, NAA is developing our advocacy response to this action by the Administration – be assured that all options are on the table. In the immediate term, we will urge Congress and the Administration to return to the negotiating table and appropriate sufficient emergency rental assistance to fill the gap created in thousands of rental housing communities around the nation. The entire NAA membership will be engaged in this effort so be on the lookout for a call to action when Congress returns after Labor Day to add your voice to our efforts on Capitol Hill. We are doing everything possible to support the industry and explore avenues to respond to the challenges that lie ahead. As the situation and our understanding of the order continues to evolve, we will keep you abreast of new developments as we consider paths forward from operational, legislative, public relations and possibly legal perspectives.
Q & A:  What you need to know about the CDC Temporary Halt of Evictions

CDC Order of Temporary Half in Residential Evictions

________________________________________________NAA CLICK AND LEASE ANNOUNCEMENT

Dear NAA Click & Lease User,

In response to the COVID-19 global pandemic, the NAA Click & Lease Program will be updated on April 1, 2020 to include the following changes to your lease forms. The Release Notes, which are accessible when logged into your NAA Click & Lease Program, include copies of these upcoming forms. Should you wish to access these forms sooner, they will be made available on NAA’s website beginning March 25, 2020.

Should you have any questions about these changes, please contact NAA.  As always, we recommend you and your local legal counsel review all new and/or updated forms before implementing them into your leasing operations.  More....






  • We're Better Together. Presenter Jon Sons, Director of Training and Marketing Strategies for Burlington Capital Properties, examines mental health and the importance of managing people. Length: 23 minutes. Released August 13, 2020.
  • What To Do If Employees Test Positive for COVID-19. Presenter Ayiesha Beverly, NAA Senior Staff Attorney, National Lease Program, examines what to do if an employee tests positive for COVID-19. Length: 16 minutes. Released July 23, 2020.
  • 5 Suprising Lockdown Behaviors to Bring Back to the Office. Presenter Ben Fanning, #1 best-selling author, Inc. Magazine columnist and corporate trainer, provides employees, from onsite team members to C-Suite executives, with a blueprint of efficiency to follow upon their return to the office. Length: 59 minutes. Released: July 14, 2020. 
  • Short Term Rentals in a Post-Pandemic World. Presenters Mickey Kropf, Co-Founder and CEO of Vector Travel; Cliff Johnson, Chief Commercial Officer for; Vanessa Sturgeon, President and CEO for TMT Development; and Erik Eccles, Director for Airbnb, give the scoop on business models, corporate leasing, revenue, KPIs and operations, trends and opportunities going forward, and strategies for mitigating vacancy loss and generating ancillary income through short-term rentals. Lenth: 56 minutes. Released July 10, 2020.
  • Trends in Resident Screening. Presented by Patrick Hennessey, VP/GM for Yardi Systems, and Julie Domaingue, Team Leader, Yardi Systems, this webinar takes a look at trends in resident screening amid COVID-19, including application data, criteria adjustments, evaluating and verifying applicant income and mitigating application fraud. Length: 20 minutes. Released July 1, 2020.
  • Maintenance During... The Thing. Presented by Ray Hespen, Co-Founder and CEO at Property Meld, this webinar examines maintenance data surrounding COVID-19, the importance of addressing deferred maintenance and how to strategically tackle the dreaded backlog. Length: 19 minutes. Released June 22, 2020.
  • Renters and the Pandemic: An Inside Look at the Resident Experience. Presented by Lia Nichole Smith and Jennifer Carter of ApartmentRatings and SatisFacts, as well as NAA's Paula Munger. Length: 60 minutes. Released June 12. Supplementary materials include: 
    Presentation Deck
    Supplementary Q&A
    SatisFacts COVID-19 National Renter Survey - Round 2
  • NAA/IREM Survey of Owners and Operators - Presented by Paula Munger, NAA AVP of Industry Research & Analysis. Length: 9 minutes. Released May 27.
  • The COVID-19 Pandemic: Assessing Impacts on The Economy, Household Sentiment and the Apartment Market - This in-depth webinar, presented by CoStar Group and the National Apartment Association (NAA), explores how the COVID-19 pandemic is affecting the outlook for the U.S. economy, household behavior, market-level performance and offers key findings from a recent NAA survey of owners and operators. Length: 51 minutes. Released Thursday, April 30.
  • Working With Your Loan Servicers - Important information for property owners regarding mortgage forbearance featuring professionals from the Mortgage Bankers Association. Length:  60 minutes.
  • There's No Moratorium on Fair Housing Compliance: Managing Maintenance, Contractors and the Physical Plant - This session will examine best practices for the cleaning and maintenance of common areas and amenities. Thursday, April 23 at 11 a.m. EDT
  • Guidelines for COVID-19 Cleaning - This session will review the cleaning guidelines for COVID-19. We will explore the three different levels of protection and define what each level means. Friday, April 24 at 11 a.m. EDT
  • There's No Moratorium on Fair Housing Compliance: Employee, Resident and Prospect Safety in the New World - This session will examine best practices for compliance with government directives as well as effectively managing human encounters including touring and performing in-home maintenance. Thursday, April 30 at 11 a.m. EDT​​
  • Re-Opening Amenity Spaces: The How + What - Presented by Stephanie Anderson, NAA Manager of Operations. Length: 19 minutes. Released May 8.
  • Package Management During COVID-19: Exceeding Resident Expectations - Presented by Jessica Eberbach, Education and Development Manager for Trilogy Residential Management. Length: 13 minutes. Released May 7.
  • Transitioning Employees Back Into the Workplace - Presented by Stephanie Anderson, NAA Manager of Operations. Length: 27 minutes. Released May 6.
  • Quarantine Marketing: Turning Isolation Into Action - While the COVID-19 pandemic has created many challenges, it also provides an opportunity to learn new skills and find new ways to connect. Presented by Katie Rigsby, National Speaker and President of Katie Rigsby Inspires, LLC. Length: 16 minutes. Released May 5, 2020.
  • The Move-In & Move-Out Processes - NAA takes a look at how the COVID-19 pandemic is affecting the move-in and move-out processes, as well as the best practices for personal protective equipment (PPE) and how communication is the new marketing. Presented by Megan Orser, Game Changer and CEO of Smart Apartment Solutions and Smart Apartment Management. Length: 20 minutes. Released May 4, 2020.
  • Restless Residents and Maintenance on the Front Line - As shelter-in-place orders persist across the country, NAA looks at the ongoing impacts of the COVID-19 pandemic on residents and maintenance staff. Presented by Mary Gwyn, Chief Innovator, Apartment Dynamics. Length: 14 minutes. Released May 1, 2020.
  • How "Reopening the Economy" Impacts Multifamily Management - Stage 3 - Part 4 of 4: NAA examines the effects of reopening the economy on the rental housing industry. Presented by Rich George, NOI Coach, and Doug Chasick, The Apartment Doctor. Length: 22 minutes. Released April 30, 2020.
  • How "Reopening the Economy" Impacts Multifamily Management - Stage 2 - Part 3 of 4: NAA examines the effects of reopening the economy on the rental housing industry. Presented by Rich George, NOI Coach, and Doug Chasick, The Apartment Doctor. Length: 23 minutes. Released April 29, 2020.
  • How "Reopening the Economy" Impacts Multifamily Management - Stage 1 - Part 2 of 4: NAA examines the effects of reopening the economy on the rental housing industry. Presented by Rich George, NOI Coach, and Doug Chasick, The Apartment Doctor. Length: 19 minutes. Released April 28, 2020.
  • How "Reopening the Economy" Impacts Multifamily Management - Overview - Part 1 of 4: NAA examines the effects of reopening the economy on the rental housing industry. Presented by Rich George, NOI Coach, and Doug Chasick, The Apartment Doctor. Length: 13 minutes. Released April 27, 2020.
  • Self-Service Tours: Creating a High-Touch Experience in a No-Contact World - NAA takes a look at self-service tours and how to create a great experience in a no-contact world. Presented by Kristi Fickert, Senior Vice President of Engagement and Growth for 30 Lines. Length: 12 minutes. Released April 24, 2020.
  • Preparing for the Next "New" Normal - NAA examines maintenance considerations as apartment communities contend with the effects of COVID-19, as well as planning ahead for future maintenance concerns. Length: 16 minutes. Released April 23, 2020.
  • VAWA Reminders During COVID-19 - NAA reviews considerations for continued compliance with the Violence Against Women Act (VAWA). Presented by Ellen Clark, Sr. Director of Content for Grace Hill. Length: 19 minutes. Released April 21, 2020.
  • Reputation Management During COVID-19 - NAA evaluates reputation management considerations stemming from the COVID-19 pandemic. Presented by Mindy Price, NAAEI Faculty and Vice President of Sales for J Turner Research. Length: 19 minutes. Released April 20, 2020. 
  • COVID-19 Effect on Rent Collection - Examining the ways in which the COVID-19 pandemic is affecting the collection of rent. Presented by Mindy Price, NAAEI Faculty and Vice President of Sales for J Turner Research. Length: 8 minutes. Released April 17, 2020. 
  • Vacant Apartment Maintenance During COVID-19 - NAA offers an overview of the best practices for vacant apartment maintenance during COVID-19. Presented by Paul Rhodes, NAAEI National Safety & Maintenance Instructor. Length: 10 minutes. Released April 15, 2020.
  • Disruption:  Social-Distancing Edition - Examining the ways in which the COVID-19 is disrupting the world of property management. Presented by Megan Orser, Game Changer & CEO, Smart Apartment Solutions and Smart Move Management. Length: 22 minutes. Released April 14, 2020.
  • Exploring the Updated NAA Coronavirus Guidance Page - Touring NAA resources and guidance dedicated to the COVID-19 pandemic. Presented by Stephanie Anderson, Manager of Industry Operations. Length: 9 minutes. Released April 13, 2020.
  • Maintenance During COVID-19: Protecting Residents and Ourselves - NAA examines how to keep residents and technicians alike safe while attending to maintenance and service requests during the COVID-19 outbreak. Presented by Paul Rhodes, NAAEI National Maintenance and Safety Instructor. Length: 10 minutes. Released April 7, 2020.
  • Virtual Leasing: Providing Excellent Service - NAA offers guidance for best practices concerning virtual leasing. Presented by Christi Wedel, Training Manager for PRESIDIUM. Length: 13 minutes. Released April 6, 2020.
  • Amenity Awareness - NAA takes a look at a host of considerations for how to address amenities in the face of COVID-19. Presented by Paul Rhodes, NAAEI National Maintenance and Safety Instructor. Length: 13 minutes. Released April 2, 2020
  • Best Practices For Property Managers: Rent Collection, Late Fees, Filings, Payment Plans - NAA provides guidance on a host of pressing issues concerning rent collection in the face of COVID-19. Guidance is presented by William P. Cannon III, Principal, Offit Kurman Attorneys at Law. Length: 26 minutes. Released March 31, 2020.
  • Shelter in Place: Restrictions on Business Operations - NAA offers guidance related to shelter-in-place orders and what they mean for business operations. Guidance is presented by Nicole Upano, NAA Director of Public Policy. Length: 16 minutes. Released March 26, 2020.
  • My Resident Tested Positive for COVID-19, Now What? - NAA offers operational insight for how to handle a resident testing positive for COVID-19. Guidance is presented by Ayiesha Beverly, NAA Senior Staff Attorney, National Lease Program. Length: 11 minutes. Released March 24, 2020.
  • How to Handle Maintenance During COVID-19 - NAA provides insight into how to handle maintenance during the spread of COVID-19. Guidance is presented by Paul Rhodes, NAA National Safety and Maintenance Instructor. Length: 12 minutes. Released March 20, 2020.
  • Managing Properties in the Age of Coronavirus - Bisnow hosted a webinar with NAA and IREM experts and members Barry Blanton, CPM® and Pat Hutchison, CPM®. The webinar covers strategic planning for property owners and managers, specifically looking at continuity of business planning, reviewing lease agreements in case of business disruptions, creating healthy and hygienic work and living environments and strategies for resident and tenant communications. Length: 1 hour. Released March 19, 2020.
  • Coronavirus Outbreak: What Real Estate Managers Need to Know - NAA and the Institute of Real Estate Management (IREM) hosted managers from both rental housing and commercial management for a live panel discussion on addressing the spread of COVID-19 and developing policies and procedures around the coronavirus. Length: 1 hour. Released March 10, 2020.

Human Resources​


  • GART Presents: Forming Non-Traditional Partnerships During COVID-19  - Join us for the next installment of the GART Virtual Learning Series as we delve into the power of relationships and stakeholder engagement. Housing stability during the ongoing public health crisis is in everyone’s best interest. Learn how government affairs professionals use non-traditional partnerships to help get the rental housing industry’s policy goals over the finish line. Wednesday, September 16
  • GART Presents: Crafting a Rental Assistance Program During the COVID-19 Crisis - Join NAA as we explore how to optimize federal, state and local funding sources and implement a successful rental assistance program. Featuring: Greg Brown, Senior Vice President, Government Affairs, National Apartment Association; Seth D. Appleton, Assistant Secretary for Policy Development & Research, HUD; Hector Morales, Director of Government Relations, San Antonio Apartment Association; Allison Cohen, Government Relations Manager, San Antonio Apartment Association; Paul Smith, Executive Director, Utah Apartment Association. Length: 51 minutes. Released August 26, 2020.

Legal and Regulatory

  • Safely Reopening Amid COVID-19 - This webinar covers guidelines during COVID-19 from the Centers for Disease Control and Prevention (CDC) and Occupational Safety and Health Administration (OSHA),  reopening plans for employees such as communications and maintaining a safe work environment, as well as landlord-tenant issues for residents and prospective residents including liability of virus transmission in common areas and amenities, and resident health privacy issues. Length:  62 minutes. Released August 27.
  • Tax Resources for Weathering the COVID-19 Emergency - This webinar explains the tax provisions included in the three major pieces of legislation enacted since the COVID-19 emergency began, as well as relevant guidance issued by the Internal Revenue Service. Length: 1 hour, 2 minutes. Released April 22.
  • NAA Grassroots Campaigns for COVID-19 - NAA explains how the industry is responding at a grassroots level to make federal policymakers aware of the needs of the apartment industry and how to get involved. Presented by Jim Wilson, Ph.D., NAA Director of Political Affairs.  Length: 19 minutes. Released April 16, 2020.
  • Paycheck Protection Program Under the CARES Act - NAA and Womble Bond Dickinson (US) LLP invite you to view this important webinar which tackles common questions surrounding the PPP and explores its implications for rental housing owners and operators.
  • New COVID-19 Federal Laws - NAA offers an examination of new federal legislation aimed at addressing the spread of COVID-19. Guidance is presented by Greg Brown, NAA Senior Vice President of Government Affairs. Length: 21 minutes. Released March 30, 2020.
  • Legislative and Regulatory Updates  - NAA provides a property management-focused legislative and regulatory update in light of the spread of COVID-19. Guidance is presented by Nicole Upano, NAA Director of Public Policy. Length: 11 minutes. Released March 19, 2020.


  • How to Respond to Media - NAA offers guidance for crisis communications and handling media inquiries during the spread of COVID-19. Guidance is presented by Todd Usher, NAA Manager of Public Relations. Length: 10 minutes. Released March 23, 2020.


  • Guidance for Suppliers Amid COVID-19 - NAA provides insight for rental housing industry suppliers amid COVID-19. Guidance is presented by Kirk Downey, Chairman of the NAA National Suppliers Council (NSC) and COO of Liberty Rent. Length: 6 minutes. Released March 25, 2020.

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